This policy explains what personal information Pods Vibe (“we”, “us”) collects when you use podsvibe.ae, why we collect it, and the choices you have.
Who we are
Pods Vibe (JUUL Dubai) is an online retailer based at 677J+RCW, Zaa’beel Second, DIFC, Dubai, United Arab Emirates. We sell JUUL, IQOS ILUMA and TEREA, nicotine pouches, Al Fakher and RELX products to adults aged 18 and over. You can contact us at [email protected].
Information we collect
When you place an order or create an account, we collect:
- Contact details: your name, mobile number (we use it for WhatsApp updates) and email address.
- Delivery details: your emirate, area, street and building or flat, and any delivery notes you add.
- Order details: the products you buy, order totals and the payment method you choose (cash, card or bank transfer).
- Account details: if an account is created for you at checkout, your login email and order history.
- Messages: what you send us by WhatsApp, email or our contact page.
We do not store your full card number. Card payments are handled by our payment provider.
How we use your information
- To process and deliver your order: confirming it, arranging delivery and taking payment.
- To talk to you about your order: confirmations by email, and updates or questions by WhatsApp or phone.
- To check your age: our products are for customers aged 18 and over only.
- To run and improve the website: keeping it secure, fixing problems and understanding which pages are useful.
- Marketing: only if you agree (for example by subscribing to our newsletter). You can unsubscribe at any time.
Cookies and analytics
We use cookies to keep your cart and login working, to remember your preferences, and to measure how the website is used (for example with Google analytics tools). You can block or delete cookies in your browser settings, but some parts of the shop, such as the cart, may then stop working.
Embedded content from other websites
Articles on this site may include embedded content such as videos or images from other websites. That content behaves as if you had visited the other website, which may collect data about you, use cookies and track your interaction with it.
Comments and uploads
If you leave a comment, we collect the details shown in the comment form and your IP address to help detect spam. If you upload images, avoid images that contain location data (EXIF GPS), because visitors can download and read it.
Who we share your data with
- Delivery staff and couriers: your name, phone number and delivery address, so they can deliver your order.
- Payment providers: the details needed to take a card payment or confirm a bank transfer.
- Service providers: companies that host our website, send our emails and provide analytics, only as needed to run the shop.
- Authorities: when we are required to by UAE law.
We do not sell your personal information.
How long we keep your data
We keep your information for as long as we need it for the purposes above, or as long as the law requires (for example, order records for accounting). Comments and their details are kept so follow-up comments can be approved automatically.
Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. We may need to keep some data for legal, accounting or security reasons. To make a request, email [email protected].
Where your data is stored
Our website and service providers may store and process data on servers outside the UAE. By using our website, you agree to this transfer.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy or your data? Email [email protected] or message us on WhatsApp at +971 55 738 4717.