Return & Refund Policy

Last updated: 28.02.26

Thank you for shopping at JUUL Dubai .  We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully to understand your rights and options.

Returns:

1. Defective or Damaged Products:
   • If you receive a defective or damaged product, please contact us within  10 Hours of receiving the item.
   • We will provide instructions on returning the product and, upon verification, offer a replacement or a refund.
2. Incorrect Orders:
   • If you receive an incorrect order, please notify us within 10 Hours of receiving the item.
   • We will arrange for the correct item to be shipped to you, and, if necessary, provide instructions for returning the incorrect product.

Conditions for Returns:

1. Original Packaging:
   • All returned products must be in their original packaging, including all accessories and documentation.
2. Unused and Unaltered:
   • Products must be unused, unaltered, and in the same condition as when you received them.

Return Process:

1. Contact Us:
   • To initiate a return, contact our customer service team at [[email protected]] with your order number and details of the issue.
2. Return Authorization:
   • We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Shipping:
   • You are responsible for shipping the product back to us, using a trackable shipping service.
4. Inspection and Processing:
   • Once we receive the returned product, our team will inspect it. If the return meets the conditions outlined in this policy, we will process your refund or replacement.

Refunds:

1. Processing Time:
   • Refunds will be processed within  1 Days of receiving the returned product.
2. Refund Method:
   • Refunds will be issued to the original payment method used during the purchase.

Contact Us:

If you have any questions about our return policy, please contact us at [[email protected]].

Thank you for choosing JUUL UAE.