Return Policy for JUUL UAE

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Thank you for shopping at JUUL UAE. We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully to understand your rights and options.

Returns:

  1. Defective or Damaged Products:

    • If you receive a defective or damaged product, please contact us within  10 Hours of receiving the item.
    • We will provide instructions on returning the product and, upon verification, offer a replacement or a refund.

  2. Incorrect Orders:

    • If you receive an incorrect order, please notify us within 10 Hours of receiving the item.
    • We will arrange for the correct item to be shipped to you, and, if necessary, provide instructions for returning the incorrect product.

Conditions for Returns:

  1. Original Packaging:

    • All returned products must be in their original packaging, including all accessories and documentation.

  2. Unused and Unaltered:

    • Products must be unused, unaltered, and in the same condition as when you received them.

Return Process:

  1. Contact Us:

    • To initiate a return, contact our customer service team at [contact@juuluae.com] with your order number and details of the issue.

  2. Return Authorization:

    • We will provide you with a Return Authorization (RA) number and instructions on how to return the product.

  3. Shipping:

    • You are responsible for shipping the product back to us, using a trackable shipping service.

  4. Inspection and Processing:

    • Once we receive the returned product, our team will inspect it. If the return meets the conditions outlined in this policy, we will process your refund or replacement.

Refunds:

  1. Processing Time:

    • Refunds will be processed within  1 Days of receiving the returned product.

  2. Refund Method:

    • Refunds will be issued to the original payment method used during the purchase.

Contact Us:

If you have any questions about our return policy, please contact us at [contact@juuluae.com].

Thank you for choosing JUUL UAE.