Return Policy for JUUL UAE
Last updated: 28.07.24
Thank you for shopping at JUUL UAE. We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully to understand your rights and options.
Returns:
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Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us withinĀ 10 Hours of receiving the item.
- We will provide instructions on returning the product and, upon verification, offer a replacement or a refund.
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Incorrect Orders:
- If you receive an incorrect order, please notify us within 10 Hours of receiving the item.
- We will arrange for the correct item to be shipped to you, and, if necessary, provide instructions for returning the incorrect product.
Conditions for Returns:
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Original Packaging:
- All returned products must be in their original packaging, including all accessories and documentation.
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Unused and Unaltered:
- Products must be unused, unaltered, and in the same condition as when you received them.
Return Process:
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Contact Us:
- To initiate a return, contact our customer service team at [contact@juuluae.com] with your order number and details of the issue.
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Return Authorization:
- We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
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Shipping:
- You are responsible for shipping the product back to us, using a trackable shipping service.
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Inspection and Processing:
- Once we receive the returned product, our team will inspect it. If the return meets the conditions outlined in this policy, we will process your refund or replacement.
Refunds:
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Processing Time:
- Refunds will be processed withinĀ 1 Days of receiving the returned product.
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Refund Method:
- Refunds will be issued to the original payment method used during the purchase.
Contact Us:
If you have any questions about our return policy, please contact us at [contact@juuluae.com].
Thank you for choosing JUUL UAE.