Return Policy for JUUL UAE

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Thank you for shopping at JUUL UAE. We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully to understand your rights and options.


  1. Defective or Damaged Products:

    • If you receive a defective or damaged product, please contact us within  10 Hours of receiving the item.
    • We will provide instructions on returning the product and, upon verification, offer a replacement or a refund.
  2. Incorrect Orders:

    • If you receive an incorrect order, please notify us within 10 Hours of receiving the item.
    • We will arrange for the correct item to be shipped to you, and, if necessary, provide instructions for returning the incorrect product.

Conditions for Returns:

  1. Original Packaging:

    • All returned products must be in their original packaging, including all accessories and documentation.
  2. Unused and Unaltered:

    • Products must be unused, unaltered, and in the same condition as when you received them.

Return Process:

  1. Contact Us:

    • To initiate a return, contact our customer service team at [] with your order number and details of the issue.
  2. Return Authorization:

    • We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  3. Shipping:

    • You are responsible for shipping the product back to us, using a trackable shipping service.
  4. Inspection and Processing:

    • Once we receive the returned product, our team will inspect it. If the return meets the conditions outlined in this policy, we will process your refund or replacement.


  1. Processing Time:

    • Refunds will be processed within  1 Days of receiving the returned product.
  2. Refund Method:

    • Refunds will be issued to the original payment method used during the purchase.

Contact Us:

If you have any questions about our return policy, please contact us at [].

Thank you for choosing JUUL UAE.