Return Policy for JUUL UAE

Last updated: 28.07.24

Thank you for shopping at JUUL UAE. We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully to understand your rights and options.

Returns:

1. Defective or Damaged Products:

   • If you receive a defective or damaged product, please contact us within  10 Hours of receiving the item.
   • We will provide instructions on returning the product and, upon verification, offer a replacement or a refund.

2. Incorrect Orders:

   • If you receive an incorrect order, please notify us within 10 Hours of receiving the item.
   • We will arrange for the correct item to be shipped to you, and, if necessary, provide instructions for returning the incorrect product.

Conditions for Returns:

1. Original Packaging:

   • All returned products must be in their original packaging, including all accessories and documentation.

2. Unused and Unaltered:

   • Products must be unused, unaltered, and in the same condition as when you received them.

Return Process:

1. Contact Us:

   • To initiate a return, contact our customer service team at [contact@juuluae.com] with your order number and details of the issue.

2. Return Authorization:

   • We will provide you with a Return Authorization (RA) number and instructions on how to return the product.

3. Shipping:

   • You are responsible for shipping the product back to us, using a trackable shipping service.

4. Inspection and Processing:

   • Once we receive the returned product, our team will inspect it. If the return meets the conditions outlined in this policy, we will process your refund or replacement.

Refunds:

1. Processing Time:

   • Refunds will be processed within  1 Days of receiving the returned product.

2. Refund Method:

   • Refunds will be issued to the original payment method used during the purchase.

Contact Us:

If you have any questions about our return policy, please contact us at [contact@juuluae.com].

Thank you for choosing JUUL UAE.